Friday, October 24, 2008


Today my internet service went down.  I have DSL service from AT&T.  I called them after spending some time trying to solve the problem.  Ron answered my call.  He had a 100% American accent, I knew, and sounded slightly southern.  I figured he was in the states somewhere so I asked his location.  Philippines!  I jokingly asked him about the accent to which he replied that he was born and raised in Texas.  So an American living in the Philippines is working for AT&T on their outsourced customer service.  Who woulda thought.  I wonder how many Americans take these overseas jobs and what the cost saving is for AT&T?

BTW, we spent over one hour working on the problem and he was extremely patient and helpful.